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FAQ

These are the frequent questions that customers asked. If you have any question that is not stated below, feel free to contact us and we will attend to your needs.

1. ​What is the best file format for submitting a document for printing?

​The Portable Document Format (PDF) is the most common file format used to submit documents for printing. If you are unfamiliar with creating a print-ready PDF please contact us and we will attend to you.

2. Is white considered a printing colour?

Not typically. White is the default color of paper hence it is simply recognized as the absence of any ink. However, when using colored papered, white ink may be used if any text or graphic requires it.

3. What other file formats do you accept?

We accept files with the following extensions:

  • ​JPG

  • PDF

  • TIFF (files should only be compressed with LZW)

  • EPS

  • AI

  • PSD

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4. Do you provide design services?

Yes, we provide design services at an additional cost. Our team of graphic designers can create custom designs tailored to your business needs

5. Will printed colours look different from the colours on my screen? 

Printers and monitors produce colors in very different ways.
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Monitors use the RGB (red, green, blue) color model, which are the primary colors used to make all possible color combinations using light. Due to using light to display color, it has the possibility to create millions of colors which allows the colors to be pronounced and have a stronger definition. Because the RGB model uses light to display color, which makes the possibility of creating millions of colors, you will see that colors will be pronounced, and have a stronger definition.

​Printers use the CMYK (cyan, magenta, yellow, black) color model. Designers are required to submit designs meant for print using this model to ensure colors are interpreted accurately. The most significant difference in our opinion is the CMYK model uses ink to be able to produce multiple colors from the four base colors of this system. Additionally, there must be a higher resolution to efficiently and accurately print projects with their corresponding colors. 

6. At what resolution should I save my photos and graphics?

Picture resolution should be set to 300 dpi at the final size. Using pictures and graphics from the internet should be avoided as they will appear pixilated when printed due to low resolution which is around 72dpi. Note that you should save all photos in CMYK mode, not RGB mode when possible as images saved in RGB mode might turned out having different colours after printing.

7. What is your pricing structure? 

Our pricing is based on the quantity, size, and complexity of the order. We provide competitive pricing and offer discounts for bulk orders.

8. What is bleed for printing?

If you wish to have colored backgrounds or images continue to edge of the product they must continue past the trim marks to the full bleed margin. If they do not continue to the full bleed margin, most likely it will end up with white strips along the edge of the product due to our cutting tolerance. 

9. What is your refund policy?

We stand behind the quality of our work and will work with you to resolve any issues. If you are not satisfied with your order, please contact us within 7 days of receiving it to discuss a resolution.

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